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David Shulman's avatar

OK

So here we go… I am on my non-iPhone computer trying to type in a message back to you and it says that I need to verify my account

Why? This is part of the problem

I’m already a member so why should I have to continually sign in with a password that I actually don’t even know I have

My iPhone where you sent an email was responded to and I can send a message there but I cannot transfer it to my non-IA phone/Apple Computer

Here we have a living example of the problems with tech

I just want to turn on the light switch on then turn off the light switch

I don’t want to have it need a secret code/secret handshake/decoder ring secret name

I thought this was a user friendly site

No 12 year old needed

I spent 45 minutes with Phios yesterday just to find out that my tv was on an advertising channel for yet another $9.99/ month station for movies

I thought it was frozen and the tv icon was removed by either Communists or Fascists

I think that I’m moving to Bimini and just sit on the beach

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Erica Manfred's avatar

, one huge problem. No one ever bothers to ask older people how a technological product works for them. They are not asked to be testers or evaluators of anything that's they're supposed to use. I have been writing about technology for seniors for 10 years and no one not once has ever contacted me to evaluate a product. Why is this I wonder? I think it's because the creators are the products think that they know best. As for customer service that has gone the way of the dial up modem and is no more.

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